Terms & Conditions

The platform available at detailmasters.pro ("Platform", "Service") is operated by Telmo Eduardo Antunes Alfarrobeira, IČO 21781478, with registered office at Kaprova 14, 11000 Prague, Czech Republic ("Operator", "we"). You can reach us at info@detailmasters.pro.

By creating an account or using the Platform you agree to these Terms. If you do not agree, do not use the Service. We may update these Terms with reasonable advance notice (for example by e-mail or an in-app notice); your continued use after the effective date constitutes acceptance. Material changes will not apply retroactively to bookings or purchases made before they take effect.

• "Customer" — a person using the Platform to discover, book and pay for car-care services.
• "Business" — an independent car-detailing business listed on the Platform, including its staff accounts.
• "Agent" — an independent partner who refers Businesses to the Platform.
• "Booking" — a request for a service placed by a Customer with a Business through the Platform.
• "Reservation Fee" — the upfront platform charge collected when a Booking is placed.
• "Confirmed Price" — the binding price for a service, set by the Business when it accepts a Booking.
• "Package" — a prepaid bundle of service sessions purchased from a Business through the Platform.

The Platform is a marketplace and business-management software. It connects Customers with independent Businesses and provides those Businesses with scheduling, customer-management, loyalty and invoicing tools.

The Operator is not a party to the service contract between a Customer and a Business. Businesses are independent contractors — they are solely responsible for the advertised content of their listings, the quality, safety and legality of their services, their pricing, their availability, and compliance with their own legal obligations (including tax and consumer-protection obligations). Any claims regarding a performed service must be addressed to the Business; we will reasonably assist with contact details and booking records.

The Platform is offered in the following countries: Portugal, Czech Republic, Spain, France, Germany, Italy, Austria, United Kingdom, Switzerland, Poland, Hungary, Slovakia, Sweden. Prices are shown in the currency of the Business you are booking with (EUR, CZK, GBP, CHF, PLN, HUF, SEK).

Prices displayed to Customers include the value added tax (or equivalent) applicable in the Business's country, unless the Business states otherwise on its listing. Each Business is responsible for charging the correct rate and for issuing any legally required receipt or invoice for the service it performs.

Reservation Fees and subscription charges are invoiced by the Operator and taxed according to the rules applicable to the Operator and to your country and status (consumer or business, with or without a valid VAT identification number).

We may add or withdraw markets over time. Adding a market does not change the terms of Bookings or subscriptions already in place.

You must be at least 18 years old and provide accurate information when registering. You are responsible for keeping your credentials confidential and for all activity under your account, including staff sub-accounts created by a Business. We may suspend or terminate accounts that violate these Terms, applicable law, or the integrity of the Platform.

Service prices on the Platform are displayed as a price range. The range is an estimate — the final, binding price ("Confirmed Price") depends on the condition and size of the vehicle and is set by the Business when it accepts the Booking. You are notified of the Confirmed Price upon acceptance and it is visible in your account.

Optional extras (add-on services) may be added to a Booking, including after it has been accepted, with your agreement. The price of each extra is set by the Business and is reflected in the updated total shown in your account.

Priority (same-day) bookings are subject to a price multiplier displayed before you book; the Business allocates a time slot within 24 hours of a priority request.

A Booking placed by a Customer is a request. It becomes binding between the Customer and the Business when the Business accepts it together with the Confirmed Price. The remaining balance (Confirmed Price) is paid directly to the Business at or after the appointment; the Platform records such payments but does not process them.

When placing a Booking, a Reservation Fee is charged immediately. Its amount (a percentage of the minimum service price, possibly capped, and never below the payment processor's minimum charge) is displayed before you confirm. The fee is collected by the Operator as a platform service charge and processed by Stripe; we do not store your card details.

Refunds of the Reservation Fee:

• If the requested time turns out to be unavailable at the moment of booking, the fee is refunded automatically and in full.
• If the Business cancels your accepted Booking, the fee is refunded automatically, less non-recoverable payment-processing costs.
• If you cancel a Booking yourself, the Reservation Fee is non-refundable, except where a refund is required by mandatory consumer law.

The Platform may from time to time waive the Reservation Fee entirely; in that case no payment step occurs.

Consumers in the European Union and the EEA have a statutory right to withdraw from a distance contract within 14 days, under Directive 2011/83/EU as implemented in your country. Consumers in the United Kingdom have an equivalent 14-day right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Two limits apply to that right, and they are the reason a Reservation Fee may not be refundable:

• If you asked us to begin performance during the withdrawal period and the service has been fully performed with your prior express consent, the right of withdrawal is lost.
• The right of withdrawal does not apply to services tied to a specific date or period of performance — which is the case for a booked appointment slot.

To exercise the right where it applies, write to us at the contact address above; you do not need to give a reason. Statutory rights in respect of the service itself (conformity, remedies for defective performance) are owed by the Business that performed it.

Consumers in Switzerland: Swiss law does not provide a general cooling-off right for contracts concluded online, but your rights under the Swiss Code of Obligations — including for defective performance — are unaffected by these Terms.

The Operator may issue promotional coupons to Customers. Booking coupons reduce the Reservation Fee (not the service price) by the stated percentage; if the discounted fee falls below the payment processor's minimum chargeable amount, the fee is waived. Coupons have expiry dates and per-coupon usage limits, may be marked exclusive (not combinable with other discounts), have no cash value, and are non-transferable. Businesses may additionally offer their own promo codes, which reduce the service price range shown.

Businesses may offer prepaid Packages (a number of service sessions at a bundled price). Packages are purchased through the Platform with payment processed by Stripe, are personal and non-transferable, and are redeemed at the issuing Business, which records each used session.

Where a validity period is stated at the time of purchase, unused sessions expire at its end. The Business is responsible for honouring purchased Packages. Statutory withdrawal and refund rights of consumers remain unaffected; for withdrawal requests within the statutory period, contact us or the Business.

Businesses may run a points-based loyalty programme. Points are awarded on completed bookings at the rate set by the Business and may be redeemed for a credit to be applied at that Business. Points and credits have no cash value, are non-transferable, expire together with the account, and a Business may amend or discontinue its programme prospectively. Redeemed credits are honoured by the Business at your next visit.

Listing on the Platform requires an active subscription (or a free tier activated with a valid Agent referral code). Subscription plans, prices and included features are displayed before purchase. Subscriptions renew automatically for the chosen billing period and can be cancelled at any time with effect from the end of the current period; downgrades take effect at the next renewal. Trials, welcome discounts, Agent referral discounts and gifted subscription months are applied as described at the time of activation.

Businesses are responsible for the accuracy of their listings (services, prices, hours, capacity), for confirming bookings and prices without undue delay, for the conduct of their staff accounts, and for issuing any legally required receipts or invoices to Customers for the services performed. The invoicing tools provided by the Platform are an aid and do not replace the Business's own tax obligations.

A Business must only list services it is lawfully entitled to provide in its country, and must hold any licence, registration or insurance that country requires.

The Operator charges Reservation Fees to Customers as a platform service charge. The Operator does not collect or hold the service price on behalf of Businesses.

Businesses contract with us as traders, not as consumers; the consumer provisions of these Terms do not apply to them.

Customers may leave one review per Business, which must be truthful and based on a genuine experience. By submitting reviews, photos or other content you grant the Operator a non-exclusive, worldwide, royalty-free licence to display that content on the Platform. Businesses may respond to reviews and may appeal reviews they consider to violate these rules; appeals are decided by the Operator, which may remove content that is unlawful, deceptive or abusive.

We publish only reviews submitted by users who booked through the Platform, and we do not accept payment in exchange for a better rating. Reviews may be machine-translated for readers in other languages; a translation is provided for convenience and the original text remains the authoritative version.

Businesses may document work with before/after photographs of the vehicle and share progress updates with the Customer through the Platform.

• No unlawful, fraudulent or abusive use of the Platform.
• No circumvention of the Platform (e.g. manipulating fees, coupons or loyalty mechanics).
• No scraping, reverse engineering, or interference with the Platform's operation or security.
• No false bookings, fake reviews, or impersonation.

The Platform is provided "as is". To the maximum extent permitted by law, the Operator is not liable for the performance, quality or outcome of services rendered by Businesses, for damage to vehicles, or for indirect or consequential damages. Our aggregate liability towards a Customer is limited to the Reservation Fees and Package payments processed through the Platform for the affected transaction; towards a Business, to the subscription fees paid in the twelve months preceding the event.

Nothing in these Terms limits liability that cannot be limited by law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for intentional misconduct or gross negligence, or any other liability that mandatory consumer law in your country does not allow to be excluded.

You may delete your account at any time in the account settings. We may suspend or terminate accounts for material breach of these Terms. Termination does not affect bookings already accepted, statutory retention of invoicing records, or provisions which by their nature survive (liability, governing law).

These Terms are governed by the laws of the Czech Republic, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

This choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence. If you are a consumer, you may bring proceedings in the courts of your own country of residence, and we will bring any proceedings against you there.

Before going to court, please contact us — most disputes are settled directly. Consumers may also use out-of-court dispute resolution:

• In the Czech Republic — the Czech Trade Inspection Authority (ČOI), coi.gov.cz.
• In other EU/EEA countries — the competent national alternative dispute resolution (ADR) entity for your sector; your national consumer authority can point you to it. For cross-border purchases, the European Consumer Centres Network (ECC-Net) offers free assistance at ec.europa.eu/consumers/ecc. Note that the European Commission's Online Dispute Resolution (ODR) platform was discontinued in July 2025 and can no longer be used.
• In the United Kingdom — an approved ADR scheme for the sector; guidance is available from Citizens Advice.
• In Switzerland — the cantonal conciliation authority (Schlichtungsbehörde / autorité de conciliation) competent for your place of residence.

Participation in an ADR procedure is voluntary for us unless the law provides otherwise.

These Terms are drawn up and maintained in English only, so that one authoritative text applies across every market we serve. Parts of the Platform interface are available in other languages for convenience; in case of any discrepancy between a translated interface text and these Terms, these Terms prevail, without prejudice to mandatory consumer law in your country.

Questions about these Terms: info@detailmasters.pro.